Best PracticesThe Fast 15 - Winning the Race for Growth
Credit unions are unique in the financial services arena—and one of their strengths is their willingness to share helpful strategies and tips with each other. The 15 credit unions profiled here have given generously to point you to ways you can increase your growth, whether it’s membership, assets, or loans. You’ll benefit from their hard-won advice.
CU Magazine Best Practices Report: The Rewards of Baby Boomer Partnerships PDF
According to the U.S. Census Bureau, this group, commonly defined as those born between 1946 and 1964, is nearly 79 million strong. It represents roughly 25% of the U.S. population, and, according to the Credit Union National Association’s 2008 member statistics, 43% of adult credit union members. Baby boomers have shaped—and will continue to shape—trends in virtually every product and service sector in this country. In this Best Practice report, we invite you to learn how eight of your credit union peers reach out to this group.
January 2009 Secrets of High ROA Credit Unions
Credit unions with high ROA are disciplined. They lend out as much money as they can, yet they also avoid the temptation of reacting too quickly to changes in interest rates or to promotions from competitors. They plan for the short and long term, and they alter pricing based on their stated goals and objectives--not on the actions of the bank around the corner. Many consider in advance how they’ll handle competition or face a recession. High ROA credit unions value their employees and understand that low turnover can affect earnings. They use fees fairly yet strategically. Most of all, they don’t try to be all things to all people.
Best Practices: Collections the Credit Union Way- 2008
Most collectors will admit that their delinquencies and losses are, at the very least, creeping up. Rather than panicking, the experts suggest this is a time for creativity and conviction. Executives from eight credit unions share how they’re weathering the economic storm—and sometimes even thriving despite it—with a mix of strategies both fresh and familiar.
Credit Counseling That Works
August 1, 2008
Best Practices: Serving Spanish Speaking Members
In this nation, everyone except Native Americans came from someplace else. They came to find work, build homes, start businesses, and raise children. They came with very little and relied on relatives and friends to help them get started. That’s what these credit unions are doing. They’re helping newcomers--in particular Spanish-speaking immigrants--get started financially. And they’re helping established families fulfill their dreams.
Fatten Your Wallet Share
In the financial services industry, growth is often equated with success. The credit unions profiled in this report have adapted to the changing financial environment, with many findiong a niche only they could fill.
CEO and Board Succession
This report covers responsibilities of the CEO, the board of directors, human resources staff, and senior executives in creating a succession plan, steps necessary for both an emergency succession plan and for a managed succession plan, issues to address between the CEO's departure and appointment of a permanent replacement, ways to develop leaders within the credit union, and resources needed for succession planning.
Credit Counseling
Financially literate members are more frequent users of your credit union's services. This report examines eight credit unions that provide proactive counseling and financial education to keep members out of financial difficulty.
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